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Beginning June 9, 2014

Your Image & Pass Phrase will no longer be displayed 
when logging in.

Good News! 

We’re making it easier for you to access your account online, while continuing to protect you and your money with our powerful, multilayered security system.


Log In Credentials

The access process begins with you entering your correct User ID and Password

Device Check

Then we check the device you are using – whether it’s your computer, mobile phone or tablet. If we don’t recognize the device, we may ask you to complete a Security Challenge to ensure your identity

Geographic Location

We also check geographic indicators. If you’re trying to log in from a new location, we may ask additional questions

Security You Can Check

Before entering your password or answering the Security Challenge, check your browser’s address bar. We’ve added an additional layer of security that shows you are connected to a safe server. If your browser’s address bar is GREEN, your connection is safe. If it’s not GREEN, stop your log in process and contact us. Here’s how the GREEN address bar may appear in your web browser.



We want you to know your account is safe with us. If you have any questions about the security we use for online services, feel free to contact us. (434) 846-2000